COMPLAINTS HANDLING PROCEDURE / PROSEDUR MEMANGANI ADUAN

Please forward your complaint form to us through / Sila hantarkan borang yang telah disiapkan kepada

Customer Service Officer at the Helpdesk / Pegawai Khidmat Pelanggan di Kaunter Perkhidmatan

Mail / Pos:
The Bank of Nova Scotia Berhad
P.O Box 11056
50734 Kuala Lumpur

Email / E-mel: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Fax / Faks:
Complaints Dept at 03-2141-2160/
Jabatan Pengaduan di 03-2141-2160

Telephone / Talifon:
Mr. Chee Kok Heng at 03-2147-3110 or Mr Sunny Goh at 03-2417-3083

Upon receipt of your complaint, the Bank will acknowledge and respond to you within 14 days from receipt of the compaint.
Setelah menerima aduan anda, Bank akan mengiktiraf dan bertindak-balas dalam masa 14 hari dari tarikh penerimaan aduan.

However, if the case is complicated or involves complex issues that require further investigation, the Bank will inform you in writing the reasons for the delay and the need for additional time to resolve the complaint, not later than 30 days from the date of complaint was first lodged.
Namun, jika kes yang rumit atau melibatkan isu-isu kompleks yang memerlukan siasatan lebih lanjut, Bank akan memberitahu anda secara bertulis alasan-alasan penangguhan dan waktu tambahan yang diperlukan untuk menyelesaikan aduan tersebut dan akan dimaklumkan kepada pelanggan selewat-lewatnya 30 hari dari tarikh pertama kali membuat aduan.

Other avenues to lodge a complaint / Saluran lain untuk mengemukakan aduan

Should you be dissatisfied with our explanation provided or action taken, you may appeal to Bank Negara Malaysia or the Financial Mediation Bureau.
Jikalau anda kurang puas hati dengan penjelasan kami atau tindakan yang telah diambil, anda boleh kemukakan rayuan kepada Bank Negara Malaysia atau Biro Pengantaraan Kewangan.

Click here for Customer Complaints Form