|Handling Customer Complaints|
COMPLAINTS HANDLING PROCEDURE / PROSEDUR MEMANGANI ADUAN
Please forward your complaint form to us through / Sila hantarkan borang yang telah disiapkan kepada
Customer Service Officer at the Helpdesk / Pegawai Khidmat Pelanggan di Kaunter Perkhidmatan
Mail / Pos:
Fax / Faks:
Telephone / Talifon:
Upon receipt of your complaint, the Bank will acknowledge and respond to you within 14 days from receipt of the compaint.
However, if the case is complicated or involves complex issues that require further investigation, the Bank will inform you in writing the reasons for the delay and the need for additional time to resolve the complaint, not later than 30 days from the date of complaint was first lodged.
Other avenues to lodge a complaint / Saluran lain untuk mengemukakan aduan
Should you be dissatisfied with our explanation provided or action taken, you may appeal to Bank Negara Malaysia or the Financial Mediation Bureau.